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We will offer a complimentary consultation via telephone, email or in person (depending on location) to discuss your custom stationery needs. After the initial complimentary consultation, an estimate will be sent via email within one to three (1-3) business days. Once the estimate is approved, a 50% non-refundable deposit is required to secure your place on our production schedule and to begin the design process. Please note that orders that are less than the deposit amount must be paid in full.
Deposits will be credited to the final order. Deposit are non-refundable, non-transferable and will be forfeited in the event that an order is cancelled.
After the deposit has been received, please allow one to three business days (1-3) to receive a PDF proof of the design. All changes are to be submitted at this time via email to ensure proper revisions. You will receive two (2) complimentary revisions. Additional revisions will incur a revision fee of $25.00. Once the order is revised, approved (per the client) and sent to production, C. Daniel Designs will not be liable for any errors overlooked by the client.
PAYMENTS AND CANCELLATIONS
A signed contract must be submitted via email with full payment before an order goes into production. We prefer forms of payment via Paypal or credit card. If we are notified to cancel an order after all proofs were approved and the order has been sent to production, all deposits and payments will be forfeited.
Note: Submitting your payment states that you agree to the terms of the contract. Due to the fact that all orders are customized, no refunds will be issued.
The average production time of an order may take up 2 to 6 weeks to complete depending on the complexity of the design and scheduling. If an order needs to be expedited, we will do our very best to accommodate you (the client’s) request. Rush order charges are 20% of the final order and does not cover the costs associated with express or overnight shipping.
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